SANDBOX VR SINGAPORE FAQ

All of our experiences are with different participants. You can make some new friends and work together to complete the tasks in the experience.

• For public session,birthday and post experience videos,team name,weapon or avatar selection will belong to one of the guests who created the experience first.

• To ensure our guests can enjoy the birthday video and the above selections, we recommend a Private session to fulfill your request. Any questions, don't hesitate to contact our staff.

• Please be aware that when guests participate in our shared experience, you may complete our experience tasks with participants of different nationalities, ages, genders, etc. Once the booking is confirmed, the guests accept the challenge of the above experience, and cannot make any changes.

• VR experience can not be changed once the booking is confirmed.

• Any questions, don't hesitate to call our staff.

We also have exclusive private experiences, you can choose a completely private space to participate in the experience with your friends.

• VR experience can not be changed once the booking is confirmed.

• Any questions, don't hesitate to contact our staff

In short, everyone can see each other as they would in real life. We use real-time motion capture technology that's used for creating movies and games. Our motion capture cameras track your entire body in real time and allows you to see precisely where everyone else is, along with their movements. They just won't look like their normal human selves ;)

Additionally, there are clear boundaries to prevent you from exiting the game area. As long as you pay attention and follow the in-game instructions, it will be safe for you.

While we can’t 100% guarantee it, we've designed our experiences to be very different from other VR experiences you may have tried before: it’s room scale, you can freely move around, and we track your entire body. Motion sickness is caused by a difference between your actual and perceived motion. Because our motion capture technology tracks you in real-time, your real movements translate to your perceived movements. Many of our guests who have had motion sickness in other VR experiences do not experience it at Sandbox VR.

We clean and disinfect all equipment after every use, including the masks on our headsets, headset lenses, haptic vests, and props. Sanitizing our equipment and facilities is always a standard procedure as health, safety, and cleanliness is a priority.

Mon to Thu: SGD 48/player

Fri to Sun, Eve of Public Holiday, Public holiday: SGD 65/player. GST Inclusive

Yes! We always include videos showing your team inside VR during gameplay. Our staff would also be happy to take pictures and record extra videos of you during your session. Don't forget to join thousands of other guests who've tagged us on social media! Use @sandboxvr and #sandboxvr

Yes. Gift vouchers can be purchased via our website and at select locations.

Sandbox VR reserves the right to change the Terms and Conditions without notice. Risk of loss passes to the purchaser of the E-Gift Card upon electronic transmission of the E-Gift Card to the recipient. Sandbox VR prohibits copying or duplications of Sandbox VR E-Gift Cards. Not refundable nor redeemable for cash except to the extent required by law. Sandbox VR E-Gift Cards are not for resale and Sandbox VR reserves the right not to honor E-gift Cards Purchased from third-party sources. Sandbox VR is not responsible for lost, stolen or misused E-Gift Card codes. E-Gift Cards are redeemable at the monetary value.

Mon - Thu: 10:50am - 9:30pm

Fri - Sun & Public Holidays: 9:50am - 9:30pm

If you'd like us to help book a group of more than 16 people, let us know on our Private Events page. You can also make special requests there.

Given our extreme demand, all sales are final, so there are no changes and refunds.

• For E-Gift Card, all Sales are Final. Gift cards are non-refundable. Lost, misplaced or stolen gift cards are non-refundable, replaceable, nor valid. Gift cards are redeemable at the monetary value.

• For Booking, all Sales are Final, so there are no changes and refunds.

Yes, you can. However, booking online will allow you to secure the time of your preference. We strongly recommend purchasing online as our availability often sells out.

Yes! We would love for you to share your experience with your friends and loved ones. You can ask your host to take photos and videos of you during the session. There are props at the lobby for photo-taking purposes before and after session.

Currently, all experiences except UFL are offered in English, Cantonese, Mandarin, German, French, Spanish, Dutch and Arabic. UFL is only available in English, Cantonese and Mandarin.

The default language is currently set to English.

At least 2 and up to 6 guests play together. When you book your experience, the maximum number of players that can play in a given room will be indicated during the booking process. 

All Sandbox VR games are specifically designed to be social experiences, and playing  in groups adds to the fun and excitement.

For groups larger than 6, please see our Parties & Events page. We host many private events, from birthday and bachelorette parties to corporate offsites, and work with a range of budgets and group sizes. 

Please arrive 15 minutes earlier as we cannot start until your whole party is present. Guests who are late will have a shortened experience, which will be equivalent to the remaining time in your session when the experience start. Guests who are 10 mins late or more will have their booking forfeited.

• Deadwood Phobia/ Deadwood Mansion – Mature 18 (Strictly no minors below 18 years old)

• Stranger Things: Catalyst/ Deadwood Valley/ Amber Sky 2088/Curse of Davy Jones/Seekers of The Shard – Advisory 16 (Recommended for 16 years old and above)

• Age of Dinosaurs/ Squid Game Virtuals/Unbound Fighting League – General (Recommended for all age groups)

It’s the closest thing to the “holodeck” that exists. We combine motion capture with the latest in VR hardware to create the best VR experience on the planet. It’s very different from VR experiences you might have tried at home or at other places. That makes it a real challenge to explain. The only way to truly understand it is to try it for yourself.

We make our own experiences. Some of them are games, others will be adventures, they’ll all be as fun to play as they are to watch. With Sandbox VR, you’re not just transported into new worlds – we want to give you the chance to become the characters in these worlds. That’s something you can’t do anywhere else!

We recommend that you dress in light, comfortable clothing. This is an active experience, so wear something that won’t restrict your ability to move around the space.

Guests must be

• 1.2m (48″) or taller to play 

• Able to walk unassisted for 30 minutes continuously with full use of both hands.

• For guests under 18 years old, a parent/guardian must be physically present in the store during the session to sign a minor waiver form. For experiences in our Singapore store, all guests have to follow the age regulations set by the authorities.

  • Deadwood Mansion – Mature 18 (Strictly no minors below 18 years old)

  • Deadwood Valley/Amber Sky 2088/Curse of Davy Jones/Seekers of The Shard – Advisory 16 (Recommended for 16 years old and above)

  • Squid Game Virtuals/Unbound Fighting League – General (Recommended for all age groups)

• We do not recommend this experience to pregnant women or those with heart conditions.

We do not have a minimum age however:

Guests must be:

• 1.2m (48″) or taller to play 

• Able to walk unassisted for 30 minutes continuously with full use of both hands.

• For guests under 18 years old, a parent/guardian must be physically present in the store during the session to sign a minor waiver form. For experiences in our Singapore store, all guests have to follow the age regulations set by IMDA.

  • Deadwood Mansion/Deadwood Phobia – Mature 18 (Strictly no minors below 18 years old)

  • Deadwood Valley/Amber Sky 2088/Curse of Davy Jones/Seekers of The Shard – Advisory 16 (Suitable for players under 16 with parental guidance)

  • Squid Game Virtuals/Unbound Fighting League – General (Recommended for all age groups)

• We do not recommend this experience to pregnant women or those with heart conditions.

We recommend that you wear contacts or glasses as needed. The VR headset allows wearing most standard glasses with a thin frame width of less than 160mm. Alternatively, we have corrective lenses we can place in our headsets that range from 200 to 700 degrees if you need them. There’s no need to reserve them as our friendly staff will help you with the corrective lenses before the start of your experience.

Please plan for a total of about 40 minutes for your Sandbox VR experience consisting of

• Arrival 10-15 minutes prior to your booking time to ensure your Sandbox VR experience does not get cut short

• This will consist of about 10 minutes of training and setup

• About 30 minutes in the VR experience

We have cabinets inside to safely store your belongings.