SANDBOX VR ROYAL OAK FAQ

We clean and disinfect all equipment after every use, including the masks on our headsets, headset lenses, haptic vests, and props. Our disinfectants are also qualified for use against COVID-19 (coronavirus disease 2019) by the U.S. Environmental Protection Agency (EPA). Sanitizing our equipment and facilities is always a standard procedure as health, safety, and cleanliness is a priority.

In short, everyone can see each other as they would in real life. We use real-time motion capture technology that's used for creating movies and games. Our motion capture cameras track your entire body in real time and allows you to see precisely where everyone else is, along with their movements. They just won't look like their normal human selves ;)

Additionally, there are clear boundaries to prevent you from exiting the game area. As long as you pay attention and follow the in-game instructions, it will be safe for you.

While we can’t 100% guarantee it, we've designed our experiences to be very different from other VR experiences you may have tried before: it’s room scale, you can freely move around, and we track your entire body. Motion sickness is caused by a difference between your actual and perceived motion. Because our motion capture technology tracks you in real-time, your real movements translate to your perceived movements. Many of our guests who have had motion sickness in other VR experiences do not experience it at Sandbox VR.

Yes! We always include videos showing your team inside VR during gameplay. Our staff would also be happy to take pictures and record extra videos of you during your session. Don't forget to join thousands of other guests who've tagged us on social media! Use @sandboxvr and #sandboxvr

We only accept payment via credit card as our stores do not have cash on-site. 

Yes. Gift cards can be purchased via our website and at select locations.

• For E-Gift Card, all Sales are Final. Gift cards are nonrefundable. Lost, misplaced or stolen gift cards are non-refundable, replaceable, nor valid. Gift cards are redeemable at the monetary value.

• For Booking, please reach out to the store directly for refund cases. You could find our contact details from https://sandboxvr.com/location

Sandbox VR reserves the right to change the Terms and Conditions without notice. Risk of loss passes to the purchaser of the E-Gift Card upon electronic transmission of the E-Gift Card to the recipient. Sandbox VR prohibits copying or duplications of Sandbox VR E-Gift Cards. Not refundable nor redeemable for cash except to the extent required by law. Sandbox VR E-Gift Cards are not for resale and Sandbox VR reserves the right not to honor E-gift Cards Purchased from third-party sources. Sandbox VR is not responsible for lost, stolen or misused E-Gift Card codes. E-Gift Cards are redeemable at the monetary value.

Please call the store directly to reschedule your booking. The store may be closed if there are extreme weather conditions. If that is the case, a representative from our Guest Services team will reach out to you to reschedule.

Cancellation policy

• Cancellations at least 72 hours before your scheduled booking will be issued a full refund to the original payment method or a gift voucher to be applied to a future booking

• Cancellations between 24-72 hours of your booking, you will be charged a $50 fee with the balance of your payment issued to a gift certificate to be applied to a future booking

• Cancellations less than 24 hours in advance or no shows on the day of will not be refunded

• Changes to the booking are not guaranteed and are subject to availability of the requested time change. Please reach out to the store directly for opportunities to make changes to your booking.

Our prices are $52 per person Monday to Thursday, and $55 per person Friday to Sunday for each experience.*

• Your mixed reality videos showing your group outside and inside VR are included free of charge!

• The virtual world you want to visit can be changed up to the start of your reservations

*Pricing subject to change based on demand

Interested in extending your playtime in VR?

Give us a call to discuss "Back to Back" bookings. Play any 2 games for a discounted rate on the second booking (subject to availability.

Please call the store if you have any questions on back to back pricing.

Cancellation policy

• Cancellations at least 72 hours before your scheduled booking will be issued a full refund to the original payment method or a gift voucher to be applied to a future booking

• Cancellations between 24-72 hours of your booking, you will be charged a $50 fee with the balance of your payment issued to a gift voucher to be applied to a future booking

• Cancellations less than 24 hours in advance will not be refunded

Currently, all experiences except UFL are offered in English, Cantonese, Mandarin, German, French, Spanish, Dutch and Arabic. UFL is only available in English, Cantonese and Mandarin.

The default language is currently set to English.

At least 2 and up to 6 guests play together. When you book your experience, the maximum number of players that can play in a given room will be indicated during the booking process. 

All Sandbox VR games are specifically designed to be social experiences, and playing  in groups adds to the fun and excitement.

For groups larger than 6, please see our Parties & Events page. We host many private events, from birthday and bachelorette parties to corporate offsites, and work with a range of budgets and group sizes. 

Yes! We would love for you to share your experience with your friends and loved ones. You can ask your host to take photos and videos of you during the session. There are props at the lobby for photo-taking purposes before and after session.

We recommend booking your experience online to secure your reservation. We do accept walk-ins based on availability and only accept payment via credit card. 

It’s the closest thing to the “holodeck” that exists. We combine motion capture with the latest in VR hardware to create the best VR experience on the planet. It’s very different from VR experiences you might have tried at home or at other places. That makes it a real challenge to explain. The only way to truly understand it is to try it for yourself.

We recommend that you wear contacts or glasses as needed. The VR headset allows wearing most standard glasses with a frame width of less than 160mm. Alternatively, we have corrective lenses we can place in our headsets that range from 200 to 700 degrees if you need them. There’s no need to reserve them as our friendly staff will help you with the corrective lenses before the start of your experience.

In your Sandbox VR account, you are able to view all records of your previous bookings.

Please plan to spend approximately 1 hour total with us for your Sandbox VR experience. This will consist of:

• Arriving 10-15 minutes prior to your booking time to check in, ensuring your Sandbox VR experience does not get cut short

• 10 minutes to gear up and complete a virtual tutorial that will teach you how to navigate your selected world

• About 30 minutes of gameplay

• 10 minutes to de-gear and relive your experience with cinematic video highlights with your team as the stars

We make our own experiences. Some of them are games, others will be adventures, they’ll all be as fun to play as they are to watch. With Sandbox VR, you’re not just transported into new worlds – we want to give you the chance to become the characters in these worlds. That’s something you can’t do anywhere else!

You must check in at the store with the store host(ess) 15-30 minutes prior to your booking time. We cannot start until your whole party is present. Please account for traffic, parking, and time it takes to walk to store from parking when planning arrival. We have a strict 5 minute grace period policy for your reservation.

• Guests who arrive less than 5 minutes late for the booking time, the experience will be shortened

• To ensure our other guest booking are not impacted, any tardiness beyond 5 minutes will result in a cancellation of your booking, a $50 fee and the rest of your initial payment will be issued to a voucher that can be applied to a future booking

• No-shows will incur automatic cancellation of your booking and forfeiture of payment

For guests under 18 years old, a parent/guardian must be physically present in the store during the session to sign a minor waiver form.

We do not necessarily have a size limit, our haptic vests are adjustable, up to 50 inches. Also, we do not recommend this experience to pregnant women or those with heart conditions.

We recommend that you dress in light, comfortable clothing. This is an active experience, so wear something that won’t restrict your ability to move around the space.